Training: Friction Point™ Workshop
Eliminating Barriers. Enhancing Experiences.
Creating truly inclusive spaces goes beyond compliance—it requires a deep understanding of how people navigate, interact with, and experience the built environment. The Friction Point™ Workshop is a hands-on universal design training for architects and developers, as well as marketers and industry leaders who want to understand the needs of future consumers and create more accessible, user-friendly environments.
What is the Friction Point™ Workshop?
Our proprietary training program helps companies, architects, developers, and business leaders pinpoint obstacles in their designs, services, and strategies that may exclude or limit individuals with mobility, sensory, cognitive, or age-related challenges. Through real-world examples, interactive exercises, and expert guidance, participants will learn how to embed adaptive and universal design principles into their projects from the start.
This workshop isn’t just about compliance—it’s about creating better user experiences, improving customer engagement, and ensuring spaces and businesses are ready for the evolving needs of consumers and employees.
Who is this workshop For?
Architects & Designers – Improve project accessibility and user experience from the ground up.
Real Estate Developers – Learn how to integrate universal design into large-scale developments.
Marketers & Industry Leaders – Gain insights into the needs of future consumers and create more inclusive brand experiences.
Property Owners & Operators – Enhance usability and compliance across residential, commercial, and hospitality spaces.
Workplace & Retail Teams – Understand how accessibility impacts customer experience, employee productivity, and brand loyalty.
Construction & Facility Managers – Identify and resolve accessibility challenges before they become costly redesigns.
Key Benefits of the Friction Point™ Workshop.
Identify Hidden Barriers: Understand how friction points—both physical and operational—create challenges for people with disabilities and how to eliminate them.
Design for Everyone: Learn to integrate adaptive and universal design principles that improve usability and enhance customer and employee experience.
Future-Proof Your Spaces & Business: Gain insights into evolving accessibility standards, consumer behaviors, and emerging technologies to stay ahead of the market.
Real-World Applications: Through case studies and on-site assessments, teams gain practical knowledge that can be applied immediately.
Understand the Next Generation of Consumers: Explore how demographic shifts, aging populations, and disability inclusion will shape future customer needs and business success.
Enhance Brand, Compliance, & Market Positioning: Companies that invest in accessibility see higher customer engagement, increased brand loyalty, and reduced compliance risks—setting them apart in a competitive market.
Book a Friction Point™ Workshop for Your Team
Ready to eliminate barriers, build more inclusive experiences, and future-proof your business? Schedule a Friction Point™ Workshop today and equip your team with the tools to turn accessibility into a competitive advantage.